Frequently Asked Questions About Your Rights
Closed accounts are archived and no longer accessible to you through login. Your data is retained for the period required by financial regulations; after that, depends on local law whether we delete it or keep anonymised records. You can request deletion by contacting support.
Verification confirms you are the account owner and prevents fraudulent withdrawals. We match your name to your payment method — DANA, OVO, GoPay or QRIS — and may request a photo ID or bank statement. This protects your account and complies with anti-money-laundering law.
Yes. Log into your account and go to Settings > Legal & Privacy > Request Data. We compile all deposits, withdrawals, bets and payouts from your account and send the report to your registered email within seven business days.
Most withdrawals clear within 24 hours via DANA, OVO, GoPay and QRIS. If yours is pending longer, check your email for verification requests. If unresolved after 48 hours, file a dispute in Settings > Legal > File a Dispute; our team investigates within five days.
No. We do not sell or share your personal data with third parties for marketing or any other purpose outside our platform. Data is shared only when required by law enforcement or financial regulators and depends on local law in your jurisdiction.
Log in and go to Settings > Account > Payment Methods or Settings > Personal > Contact Details. Changes take effect immediately for new transactions. Existing pending withdrawals use the method on file when the request was made.
We may suspend your account if we detect unusual activity, failed verification, or breach of our terms. You receive an email explaining the reason and your right to appeal. Submit an appeal through Settings > Legal > File a Dispute; responses come within five business days.
